+966 552260061 info@almarhabitrading.com

Office Address

Hussaian Mar-e Hamad Al Nashri Trading Est Office 201,2nd floor Kaki Building Mina Street Jeddah Saudi Arabia

Phone Number

+966504540194

Email Address

info@alnashritrading.com

Ultrasound Probe Repair

Ultrasound Transducer Repair and Service from Medizone Healthcare

We offer probe repair and refurbishment for a variety of ultrasound probes, including convex, phased array, linear, and TEE for a wide variety of manufacturers. In many cases, repairs on damaged or broken probes can be made for a fraction of the cost of a replacement new or used ultrasound transducer. In addition, we also offer a probe rental program, which will allow you to continue your work virtually uninterrupted while we evaluate and/or repair your probe. We offer repair and replacement for nearly every ultrasound manufacturer, including GE, Siemens, ATL, Acuson, Philips, SonoScape, Chison, SIUI, SonoSite, HP, Biosound Esaote, and many others.
Our most common problems and repairs include:

Strain Relief

Among the more common issues is a crack or separation in the strain relief. This problem occurs most often where the probe attaches to the cable, but also can occur at the transducer connector. This problem is easy to spot, as shown in the picture on the right. This is one of the most important problems to address quickly because eventually it will affect your image. Ultimately you will damage the wires inside the cable and it will result in image dropout or complete loss of the ultrasound image.

Dropout

Dropout is seen by black lines throughout your image. This “Dropout” is where one of the piezoelectric crystals is no longer sending or receiving signals, and there are many reasons why this may occur. Sometimes dropout is from a single element and you’ll see a very thin black line through your ultrasound image. Other times dropout happens in a large block of the image. This can occur anywhere along the array. When the dropout is in the center of the transducer, it often affects your diagnosis. Whereas many choose not to repair or replace transducers that have dropout on the edge of the image.

Worn, Cracked, or Holes in Membrane

The membrane of a transducer can wear down for a number of reasons, the most common is extended use. For some manufacturers, this is a relatively simple fix. One single event typically does not cause holes or extreme wear, although we’re finding it to be somewhat common when needles are involved with the use of the probe. This repair often does not require replacement, but it’s common to see weak or dead elements with this problem, which is simply a result of extended use.

Broken Locking Mechanism

Problems with the ultrasound connector are most common with portable ultrasounds. Some manufacturers have somewhat poor construction, specifically the “clamshell” laptop-style connectors. When good care is taken to connect and reconnect the transducers, most do not have this issue. But it happens, and usually we can fix it without requiring an expensive replacement.

3D/4D Probe Leakage or Motor Repair

Leakage often occurs with 3D/4D probes that have a soft shell, most commonly seen on the popular Voluson ultrasound machines. We can’t seem to find a typical situation that causes probe leakage. This can be diagnosed by turning the gain all the way up, hold the probe head facing down for 30 seconds, then turn it upright and look at the image on the ultrasound machine. The image will almost appear to show waves as the image begins to turn black as gravity takes effect on the oil inside the probe casing. This can often be fixed.

Mechanical problems occur in these transducers because they are required sweep back-and-forth in order to acquire slices for the volume image. Over time, the transducer mechanisms can fail after extended use. Before calling for repair, it can sometimes be resolved by reconnecting the transducer. These mechanical malfunctions may also be caused by a broken motor board within the ultrasound system.

Repair or Replace?

Sometimes repair is cost-prohibitive and it’s best to buy a new or refurbished transducer as a replacement. In fact, it’s usually a good idea to compare the cost of a replacement to the cost and time involved in fixing a broken transducer. Often you can find a great deal on a used ultrasound transducer from Providian to solve your issues.

Our service concept is created to completely cover our customers’ needs:

Salient Features of Our Service

Fully Customer Oriented

3-18 Months Warranty

24/7 Technical Support

Highly Cost Efficient

Highly Competent Workforce

Fastest Response

Compliance with ISO Standards

Replacement Parts For Repair Duration

Service Request Form